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Contact Us FAQ

FAQs

  • What is Dragon’s warranty policy?
    All Dragon Sunglasses and Goggles are warranted for 2 years against anything that we do during production. Stuff you do, like scratch the lenses or let your dog eat them, we don’t.
  • How do I make a warranty claim?
    Do you still have the receipt for the sunglass or goggles? An official receipt must be provided for the warranty service to proceed without charges. If proof of purchase is not provided, the product will be treated as a repair and will incur a charge.

    There are two options for making a warranty claim or having your sunglass repaired:
    Option 1 – You can take them back to any Dragon stockist and have them send them off to us. Please contact us directly or use the store locator to find a Dragon store near you.
    Option 2 – You can send them directly to us via Australia Post. Please find below the postal address.

    Please send your product in a cardboard box, not an envelope, via Register or trackable mail or courier to guarantee their safe arrival.
    Please include a letter concerning your claim. Make sure to include your name, telephone number and address.”

  • Australia Warranty & Repairs address:
    Warranty Department
    Attn – Marchon Eyewear Australia
    C/ – Dragon Alliance South Pacific
    – Unit 2, 14A Baker Street, Banksmeadow, NSW 2019, Australia
  • New Zealand Warranty & Repairs address:
    Att: Warranty & Repairs Department
    Tritan Imports
    44a Tritan Ave
    Mount Maunganui 3030
    New Zealand”
  • What is Dragon’s return & exchange policy?
    Our product has a satisfaction guarantee or you may return it within 30 days of the shipment date for a refund of the item price. Customers will be responsible for all shipping costs unless the item received was damaged. All returns must be in their original product packaging. If an item was damaged during shipment please contact us immediately (keep the packaging so we may file a claim). Please call us directly to organise a Return Authorisation # (RA) prior to returning or exchanging your purchase.
  • Do you offer free stickers?
    Of course! For all sticker enquiries, please send a self-addressed envelope with a stamp to the below address:

    Dragon Alliance
    Attn: Sticker Enquiries
    PO Box 424
    Torquay VIC 3228

  • How do I find stores that carry Dragon products?
    Visit our Store Locator to find your nearest Dragon stockist
  • Where can I purchase the Dragon Optical Collection?
    You can view a list of retailers that carry the optical collection here http://vspaustralia.com.au/stockists/ or you can call VSP Australia customer service on 1800 251 025 or e-mail customerservice@vspaustralia.com.au.
  • How do I purchase new or replacement sunglass lenses?
    You can contact our warranty department to purchase new/replacement sunglass lenses. You can call them at 1800 032 065 (toll free within Australia) 0800 316 728 (toll free within NZ) or e-mail customerservice@dragonalliance.com.au.
    You can also visit your nearest Dragon stockist and have them order the replacement lens for you.
  • What is the difference between non-polarized lenses and polarized sunglass lenses?
    All our lenses are made of high quality materials. These materials offer high clarity, while also being lightweight and durable. Our non-polarized lenses offer 100% UV protection, but our Performance Polarized lenses take it a few steps further. To see all the features of our Performance Polar lenses read the answer below.
  • What is Performance Polar?
    Performance Polar is Dragon’s most advanced and durable form of polarized lenses and is the standard for all Dragon polarized sunglasses. With the hydrophobic and oleophobic coatings, your lenses will be resistant to water, dirt, and oil and eliminate 99.9% of surface glare. Performance Polar lenses are offered in contrast enhancing lens tints so you can enjoy the quality of this superior technology in a variety of colours.
  • What is Ionization?
    Ionization is a multi-layer mirrored coating for rich colour options and added glare reduction.
  • What is the best way to tell how big or small some of your sunglass frames truly are?
    For a chart that lists the widths and heights of our sunglass frames click here.
  • What should I use when cleaning my lenses?
    Sunglass Lenses
    We do not recommend using any lens or chemical cleaners as they can have an effect on the lens tint or the ionization coating. Damage caused by this is not covered by our warranty program.
    Mild soap and water are fine to clean your lenses. You can also use the provided cloth bag or a similar type fabric that will not scratch the lens. Gently dab or wipe when cleaning the lens. Try to avoid using a scrubbing motion.

    Goggle Lenses
    We do not recommend using any lens or chemical cleaners as they can have an effect on the lens tint or the ionization coating. Damage caused by this is not covered by our warranty program.
    Use the provided cloth bag to clean the lens. The bag is made of materials designed to not damage or scratch the lens. If you need to wet the area, dampen the cloth bag with a little bit of water only and gently dab the area. Avoid a scrubbing motion.
    The inner clear part of the lens has an anti-fog treatment. Please take extra precaution when needing to clean this specific area. Gently dab the lens. Do not wipe or scrub the area.”

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